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Customer reviews of AutoFelice

At AutoFelice we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Based on 91 customer reviews

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  • 5

    Our search for a small, used, low mileage car.

    By Andrew S on 24 November 2020 | Verified purchase

    Came across Auto Felice whilst hunting for a small low mileage used motor for my daughter. Rang Lee and found him very friendly and open on the phone. Arranged to view a one owner fiesta he'd just had come in a couple of days before with full service history and very low mileage. Upon meeting Lee in person he came across as he had on the phone, very personable and professional. The car was exactly as described in the adverts After a brief test drive, we agreed a deal and socially distanced " shook hands" on it. The car was to be prepped and made ready for picking up in a few days.Everything was made very simple and straightforward. Lee and his team appear to be running a great outfit that is a cut above the rest and genuinely seem to be concerned that customers are happy from start to finish with all queries honestly and openly answered. Going on my recent experience with Auto Felice, I would recommend these guys.

    Reply from AutoFelice on 25/11/20

    Thanks so much for your comprehensive review - it is much appreciated. So pleased that you found the right car for your daughter and you were happy with way the purchase was transacted. Best wishes to you all, Lee

  • 5

    Would recommend!

    By Simon G on 01 November 2020 | Verified purchase

    Thoroughly easy sale and excellent customer satisfaction thanks to Lee! The daunting task of purchasing a new car is a scary one for me, but Lee goes against all the stereotypes of a car salesman! Honest, honourable and a thoroughly nice chap, both with the sale and advice after sale.

    Reply from AutoFelice on 02/11/20

    Thanks very much Simon for your purchase and recommendation! Best wishes and enjoy your new car - Lee @ AutoFelice

  • 5

    A very pleasurable buying experience !

    By Alan F on 01 November 2020 | Verified purchase

    I was very impressed with this company ; Lee was straight with me from start to finish, very knowledgeable , helpful and pleasant. He answered all my queries swiftly and to my satisfaction and at no time did I feel pressurised in any way. I’d thoroughly recommend Lee and his company. He spent a good deal of time with me showing me how everything in my newly purchased Mercedes works and they certainly have some very good stock available too. !!

    Reply from AutoFelice on 01/11/20

    Delighted you were pleased with the service and your new Mercedes! All the very best - Lee

  • 5

    Smooth transaction and great customer service

    By Simon W on 23 September 2020 | Verified purchase

    Very pleasant to deal with. Hassle free transaction and the salesman was very helpful, great after sales service also.

    Reply from AutoFelice on 23/09/20

    Appreciate your purchase and kind review. Enjoy your lovely Mercedes! Kind regards - Lee

  • 5

    Excellent customer service

    By Kym K on 06 September 2020 | Verified purchase

    Very easy transaction, apart from insurance, they sorted out everything else for me. It was so much nicer dealing with this company compared to some of the larger dealerships we went to. I've been driving my car for a few days now and I'm extremely pleased with it. I would definitely recommend them. Thank you

    Reply from AutoFelice on 06/09/20

    Thank you for your review and recommendation. Wishing you happy motoring in your new Mercedes. Best wishes - Lee

  • 5

    Buying made easy

    By Paula C on 29 August 2020 | Verified purchase

    Great service - professional not pushy and made our car purchase easy. Very happy with our Mercedes

    Reply from AutoFelice on 01/09/20

    Thank you for your purchase and taking the time to leave a review - it is much appreciated. So pleased to hear you are happy with your new Mercedes. Kind regards - Lee

  • 5

    Relaxed atmosphere with no pressure to buy.

    By Mike J on 09 August 2020 | Verified purchase

    I purchased my B class Mercedes form this dealership Pleasant experience, no pressure . very efficient and friendly manner. Every step explained all questions answered with no waffle. I would recommend this company.

    Reply from AutoFelice on 10/08/20

    Thank you Mike for your review and recommendation. Enjoy your lovely new Mercedes! Best wishes - Lee @ AutoFelice

  • 5


    By Michael H on 06 August 2020 | Verified purchase

    1st class service from the off. Thank you very much for the best purchase. My car was presented immaculately inside and out. Mick Hughes...Norwich

    Reply from AutoFelice on 08/08/20

    Thank you Mick. So glad you were pleased with the car and service received especially as you traveled such a distance. All the best, Lee @ AutoFelice

  • 5

    Best customer service by far.

    By Eric G on 18 July 2020 | Verified purchase

    There are three words to describe AutoFelice; honest, friendly and helpful. I am very impressed with the service I received from AutoFelice in particular, Lee. He was always willing to go an extra mile to make sure I got what I needed. Thank you, Lee!

    Reply from AutoFelice on 19/07/20

    Thanks Eric. Always a pleasure to hear customers are pleased with the service and purchase. Hope you and your family enjoy your new Mercedes. Best wishes - Lee @ AutoFelice

  • 5

    Knowledgeable and trustworthy

    By Joanna O on 15 July 2020 | Verified purchase

    Couldn’t be better- the whole experience was a pleasure from start to finish.

    Reply from AutoFelice on 18/07/20

    Thanks Joanna. Pleasure meeting you both and hope you enjoy driving your new Mercedes! Kind regards - Lee @ AutoFelice